Guidion is the leading European technology assistance company delivering support and installation services to consumers and small businesses through a nationwide network of certified computer Experts. We offer support at the home of the customer, via phone or online, focusing on reliability, competence and provision of easy to understand support:
Guidion has a unique approach to computer support and installations. We cover an entire country with independent computer experts that have joined the Guidion organisation. These are the best local computer experts in their region with a service-minded attitude in their DNA. We carefully select these computer experts by testing their technical and communication skills.
Guidion stands for quality. We select the most capable Experts to work with us with an emphasis on knowledge, reliability and their interpersonal skills. We also monitor their performances continuously. Every customer that is visited gets a customer satisfaction survey and Guidion rewards those Experts that deliver the highest customer satisfaction which enhances their quality focus. We aim to serve customers with local Experts from their local area who will always turn up at an agreed time.
For partners we aim to seamlessly integrate with their own systems and offer flexibility with their planning process. Our system ensures that they have visibility of customer orders and that information on previous work is documented. We provide customer satisfaction metrics to allow our partners to track service levels. For almost every one of our partners Guidion has delivered record results.
We strive to deliver a compelling proposition to the very best IT professionals. Membership of a nationwide organisation offers the opportunity to benefit from new business, to receive training, share experiences and to remove some of the burdens of operating as an independent small business by taking advantage of our scale and systems.
Guidion was founded in 2005 in the Netherlands with the aim of delivering top quality service in computer support and installations. Guidion co-founders Tim Selman and Barbara Martens realised that with the role of technology in everyday life people were becoming increasingly frustrated when things went wrong and just wanted someone to ‘make it work’. They also recognised that people were becoming tired of self-installation and phone and remote support. People wanted a qualified, reliable and plain-speaking person to come to their home or office to take care of the problem.
Guidion's head office is in Amsterdam and it now has operations in Germany, France, UK, Sweden and Switzerland.
- Repair, connection of computers and other devices and general technology trouble shooting
- Installation of broadband internet, digital TV and home networks
- Training and advice
Guidion has a unique approach to computer support and installations. We cover an entire country with independent computer experts that have joined the Guidion organisation. These are the best local computer experts in their region with a service-minded attitude in their DNA. We carefully select these computer experts by testing their technical and communication skills.
Guidion stands for quality. We select the most capable Experts to work with us with an emphasis on knowledge, reliability and their interpersonal skills. We also monitor their performances continuously. Every customer that is visited gets a customer satisfaction survey and Guidion rewards those Experts that deliver the highest customer satisfaction which enhances their quality focus. We aim to serve customers with local Experts from their local area who will always turn up at an agreed time.
For partners we aim to seamlessly integrate with their own systems and offer flexibility with their planning process. Our system ensures that they have visibility of customer orders and that information on previous work is documented. We provide customer satisfaction metrics to allow our partners to track service levels. For almost every one of our partners Guidion has delivered record results.
We strive to deliver a compelling proposition to the very best IT professionals. Membership of a nationwide organisation offers the opportunity to benefit from new business, to receive training, share experiences and to remove some of the burdens of operating as an independent small business by taking advantage of our scale and systems.
Guidion was founded in 2005 in the Netherlands with the aim of delivering top quality service in computer support and installations. Guidion co-founders Tim Selman and Barbara Martens realised that with the role of technology in everyday life people were becoming increasingly frustrated when things went wrong and just wanted someone to ‘make it work’. They also recognised that people were becoming tired of self-installation and phone and remote support. People wanted a qualified, reliable and plain-speaking person to come to their home or office to take care of the problem.
Guidion's head office is in Amsterdam and it now has operations in Germany, France, UK, Sweden and Switzerland.
Offering an IT support service can differentiate a broadband offering against competitors who are competing exclusively on price. As customers become comfortable with their local Expert to fix their IT issues they are less likely to change provider.
With around 70% of calls to support desks due to technical issues and the majority of those relating to set-up problems, an engineer install can reduce support calls considerably. Connectivity problem calls can also be passed on to Guidion instead of being fielded by customer support agents.
Offering IT support to your customers as a subscription service can give them peace of mind for technology in their home while generating a recurring income stream.